Refund Policy
At PixelfyTech.com, we are committed to delivering high-quality services that meet our clients’ needs. However, we understand that there may be situations where a client may need to request a refund. This policy outlines the conditions and procedures for requesting refunds for our services, including online payments and hosting services.
1. Covered Services
This refund policy applies to all services offered by PixelfyTech.com, including but not limited to:
- Website design and development
- SEO and SEM services
- Social media marketing
- Email marketing campaigns
- Content creation and management
- Hosting services
2. Refund Request Period
Clients may request a refund within 30 days of the initial payment date, provided that the project has not been completed and delivered. No refunds will be issued once the final project has been delivered.
3. Conditions for Refund
Refunds will be granted under the following conditions:
3.1 Provider’s Failure
If PixelfyTech.com fails to meet the obligations and deliverables agreed upon in the contract without valid justification and corrective actions have not been taken within a reasonable timeframe, the client will be entitled to a full refund of the payments made.
3.2 Client’s Cancellation
If the client decides to cancel the project before completion, a partial refund will be issued based on the services already provided and the work completed up to the cancellation date. The refund amount will be determined by PixelfyTech.com after assessing the project’s progress.
3.3 Client’s Lack of Collaboration
If the client fails to provide the necessary materials or does not actively collaborate in the project’s development, resulting in significant delays, PixelfyTech.com reserves the right to retain a proportional part of the payment as compensation for the time and effort invested.
3.4 Hosting Services
For hosting services, no refunds will be granted once the hosting account has been created and provided to the client, unless the refund request is made within the first 24 hours of the account activation.
4. Online Payments
All online transactions are subject to the terms and conditions of our payment processor, Paynet by Westpac. Refunds for online payments will be processed through the same payment method used for the original transaction.
5. Refund Request Process
To request a refund, clients must follow these steps:
Submit Request: Send an email to info@pixelfytech.com with the subject «Refund Request» and include the following information:
- Client’s name
- Order number or project reference
- Reason for the refund request
- Supporting evidence or documentation (if applicable)
Evaluation of Request: PixelfyTech.com will review the request and evaluate the validity of the refund based on the conditions set forth in this policy.
Resolution and Refund: If the request is approved, the refund will be processed and issued within 14 business days of approval. The refund will be made using the same payment method as the original transaction, unless another method is agreed upon with the client.
6. Exceptions and Limitations
- No refunds will be issued for services that have been completed and delivered as per the agreed terms in the contract.
- No refunds will be issued for significant changes requested after the final project delivery.
- Refunds do not include costs for third-party services or administrative fees incurred during the project.
7. Contact
For any inquiries related to this refund policy, please contact our support team at info@pixelfytech.com or call us at +61 0416949910